Handmade Polka Dot Ceramic Soup Mug - Red and White Spotty Design | City to Cottage

Storage/Handling

With correct handling, your products will still look good after many years of service.

Try to ensure minimum contact with soft metals to reduce metal marking, which can be caused by a number of factors including, poor quality cutlery; stacking City to Cottage products with metal ancillary items such as teapots; and abrasion with metal countertops.To avoid scratching the glazed surface, take care when handling that surfaces do not slide over one another, especially items with an unglazed foot.

Dishwashing

Sometimes, damage may be caused by the incorrect washing of your products.  To avoid this unnecessary damage and to preserve the appearance of your purchase, we make the following recommendations for washing ceramics.

Dishwasher:
Set the dishwasher temperature for wash and rinse cycles at the recommended level and follow the manufacturer's guide for detergent dosage.  Assess water hardness and make sure water softeners are used if required.  Please service your dishwasher regularly, according to the manufacturer's instructions.

Wash before using for the first time and ensure items are washed promptly after each use.Use plastic or rubber scrapers to remove leftover food from plates before washing, as metal utensils or abrasives may damage the glazed surface.Plastic racks are recommended, with compartmented boxes for cups/mugs, as plastic covered metal baskets can cause metal marking when they become worn.Never wash cutlery or other metal items with ceramic products- always use specially designed cutlery baskets.Whenever possible, prevent pieces from coming into contact, (especially handles and spouts), by using well designed racks to avoid abrasion of the glaze.Use a recognised de-stainer to remove stubborn marks as strong detergents and/or excessive concentrations will attack glaze and damage surface decoration including gold and platinum. If you require further advice, please contact us.

Thermal Shock

To reduce the possibility of thermal shock, sudden extremes of temperature should be avoided e.g. from the freezer to a hot oven or pouring boiling water directly into a cool mug.

The better care you take of your product, the long its service life will be.

Product care of ceramics

Storage/Handling

With correct handling, your products will still look good after many years of service.

• Try to ensure minimum contact with soft metals to reduce metal marking, which can be caused by a number of factors including, poor quality cutlery; stacking City to Cottage products with metal ancillary items such as teapots; and abrasion with metal countertops.
• To avoid scratching the glazed surface, take care when handling that surfaces do not slide over one another, especially items with an unglazed foot.

Dishwashing

Sometimes, damage may be caused by the incorrect washing of your products.  To avoid this unnecessary damage and to preserve the appearance of your purchase, we make the following recommendations for washing ceramics.

Dishwasher:
Set the dishwasher temperature for wash and rinse cycles at the recommended level and follow the manufacturer's guide for detergent dosage.  Assess water hardness and make sure water softeners are used if required.  Please service your dishwasher regularly, according to the manufacturer's instructions.

• Wash before using for the first time and ensure items are washed promptly after each use.
• Use plastic or rubber scrapers to remove leftover food from plates before washing, as metal utensils or abrasives may damage the glazed surface.
• Plastic racks are recommended, with compartmented boxes for cups/mugs, as plastic covered metal baskets can cause metal marking when they become worn.
• Never wash cutlery or other metal items with ceramic products- always use specially designed cutlery baskets.
• Whenever possible, prevent pieces from coming into contact, (especially handles and spouts), by using well designed racks to avoid abrasion of the glaze.
• Use a recognised de-stainer to remove stubborn marks as strong detergents and/or excessive concentrations will attack glaze and damage surface decoration including gold and platinum. If you require further advice, please contact us.

Thermal Shock

To reduce the possibility of thermal shock, sudden extremes of temperature should be avoided e.g. from the freezer to a hot oven or pouring boiling water directly into a cool mug.

The better care you take of your product, the long its service life will be.

City to Cottage Delivery options:

1. Standard Delivery

Your order aims to be delivered in 2-3 working days.

Delivered Monday- Friday
(excluding bank or public holidays)

Orders placed by midnight on Tuesday will aim to be delivered by Friday. Orders placed after this time will be delivered from Monday the following week.

Requires a signature upon delivery

FREE  UK SHIPPING

2. Expedited

Your order aims to be delivered in 1-2 working days.

Delivered Monday- Friday
(excluding bank or public holidays)

Orders placed by midnight on Tuesday will aim to be delivered by Friday. Orders placed after this time will be delivered from Monday the following week.

3. Express

Your order aims to be delivered next working day. 

Delivered Monday-Friday

(excluding bank or public holidays)

Orders placed by 12.00 noon Monday-Thursday, aim to be delivered next working day.

Orders placed Friday, Saturday by 12 noon delivered the following Monday

Requires a signature upon delivery

INTERNATIONAL DELIVERY

From £9.95

Returns and Refunds Policy

Thank you for shopping at City to Cottage.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 14 days of the original purchase of the product. If the product is prior to dispatch we are able to refund any payment taken. If after dispatch, please return goods and you will be refunded.

Before returning a product, please make sure that:

The product was purchased in the last 14 days

The product is in its original packaging

Items must be returned in a fully resalable condition, which means being unused and in the original packaging. City to Cottage reserves the right to refuse a refund or exchange on items deemed not to be resalable. Your statutory rights are not affected.

Shipping charges

Shipping charges incurred in connection with the return of a product are non- refundable. In case of a return please note that customers are required to pay for any incurring postage charges

Damaged items

If you received a damaged product, please notify us immediately for assistance. Customers can exchange the product with a new one or ask for a refund. In any case, please contact us via email. 

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

If you would like to request a return, please contact us at info@citytocottage.co.uk, include your name and order ID as well and a member of our Team will be happy to assist you.